Returns & Exchanges
At Lotte Duty Free, we strive to ensure a seamless shopping experience; however, due to customs regulations, returns and exchanges are generally only processed at the original point of purchase or designated pick-up counters prior to departure. Please ensure all items remain in their original packaging with tags intact to be eligible for local refund processing.
Verify Eligibility
Ensure the product is unopened, unused, and within the 30-day return window, keeping in mind that certain luxury and consumable goods may be subject to restricted return policies.
Contact Customer Service
Reach out to our online support center or visit the Lotte Duty Free service desk with your passport and order number to initiate a return authorization request.
Prepare Documentation
Gather your original purchase receipt, duty-free pick-up slip, and any relevant customs documentation required for tax-exempt transaction reversals.
Physical Inspection and Refund
Present the item at the designated airport counter or return center for a quality inspection, after which your refund will be processed back to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing